Where can I buy tickets?
All possibilities to buy tickets for HELLERAU can be found here.
What are the payment methods?
On site you can pay cash and by EC card. In the Visitor Centre you can also pay by credit card with Visa- or Master-Card from 20 € or by invoice up to ten days before the performance.
I did not receive a booking confirmation when I bought my ticket online, what should I do?
Maybe our confirmation has landed in your spam folder? If there is nothing there, please contact our ticket hotline (T +49 351 264 62 46).
How do I get an invoice for my purchased tickets?
Should you require an invoice, we will be happy to issue it on request. Please let us know before you purchase.
How long does it take to send my tickets?
In the case of a purchase by invoicing, the tickets will be shipped after payment has been made for a fee of two euros. This usually takes two working days. If you wish, we can deposit the paid tickets at the box office.
Can I also reserve tickets?
In general, we are happy if you decide to buy a ticket. In the case of an invoice purchase, the tickets will be provisionally reserved for you for three weeks. In exceptional cases it is also possible to obtain them at the box office.
Can purchased tickets be returned?
Sold tickets will not be taken back by HELLERAU, except in the case of a change or cancellation of the performance. If possible, however, we will try to exchange the tickets accordingly.
What discounts are available?
Reduced prices apply to children, schoolchildren*, students, trainees, volunteers in the social year, in the Federal Voluntary Service or voluntary military service, unemployed persons and recipients* of benefits according to SGBII and XII, holders* of the Dresden Pass, holders* of honorary passes, people who belong to the group of eligible persons according to §1 of the Asylum Seekers Benefits Act (Asylbewerberleistungsgesetz), as well as severely disabled persons from 80 percent (GdB) and their accompanying person. More information can be found in the AGB’s under “Admission Prices”.
Irrespective of this, by using our HELLERAU Card you have the opportunity to experience our programme at half price.
Are there group prices?
Group tickets are valid for groups of 10 persons or more who receive a free accompanying person ticket.
A group ticket is available at 18, 12 or 8 €, depending on the price level 23, 17 or 11 €. The reduced group ticket is valid for those entitled to a reduction and costs € 6, regardless of the price level.
How does the box office open?
The box office opens two hours before the event and is located in the Festspielhaus.
Are vouchers also available?
Vouchers for 10, 20, 30 or 40 € can be purchased at the Visitor Centre, at all Reservix advance booking offices and in our web shop. Click here to go to the webshop.
How long are the vouchers valid for?
Our vouchers are valid for at least three years. The residual value is saved each time and can be charged for the next purchase. A payment of the residual value is not possible.