Dear HELLERAU audience,
We are looking forward to welcoming you again!
Under observance of all hygiene regulations we will start again with our play operation. For this purpose we have adapted our game plan accordingly and implemented the current hygiene regulations.
All events currently take place in the Great Hall and in the Cultural Garden with a reduced seating capacity to ensure the minimum distance.
So that you know what to look out for when you visit HELLERAU, we have prepared a short overview:
To ensure the minimum distance, there is only a limited number of seats. We therefore recommend that you buy your tickets in advance online, at the Visitor Centre or at the advance booking offices. Ticket reservations for collection at the box office are not possible. However, remaining tickets are available at the evening box office.
In the Great Hall, you will be placed in the auditorium by the front-of-house staff in accordance with the rules of hygiene.
The Visitor Centre in HELLERAU is currently open to visitors* from Mon – Fri Mon – Sat/holidays from 11 a.m. to 6 p.m. (closed on Sundays). Please follow the signposted paths here, use the disinfection station at the entrance to the Visitor Centre, wear a mouth and nose protection and keep a sufficient distance.
The box office is open two hours before the event. Please pay attention to all the signposted measures and avoid large group formations.
Your visit to HELLERAU
Before visiting an event, we would ask you to do a self-check: Watch out for symptoms and please refrain from visiting if you have any signs of illness.
Please disinfect your hands at the disinfection stations at the entrances and exits when entering the house, observe the sneezing and coughing labels and the distance markings and wear mouth and nose protection in the corridors, at the cloakrooms and toilets. If you are sitting in your seat, you can remove the mouth and nose protector.
To avoid crowds in the foyer and in front of the box office, we only open the West cloakroom. If possible, please leave your jackets and bags in the car.
The use of the sanitary area is limited to a maximum of four people at the same time, in order to be able to guarantee the minimum distance of 1.5 m there as well. The toilets are thoroughly cleaned and disinfected at regular intervals.
Entrance to the Great Hall is via two separate doors via the south gallery (1st floor), following the one-way street principle. At the end of the event, guests leave the hall through the main foyer. There is no obligation to wear masks when sitting in the hall or in the garden, but there is a mask obligation when entering and leaving the hall and when staying in the building.
For barrier-free access to the hall, please contact the front building staff prior to the start of admission.
Bar and restaurant
Unfortunately we cannot offer you the bar service and the possibility to stay in the Dalcroze Hall before and after the events. However, you can get food and drinks outside the Pastamanufaktur and enjoy them in the garden.
There is also limited capacity for open-air events in the Cultural Garden and on the Portikus, and we would ask you to keep the minimum distance. A mouth-and-nose protection must be worn on all paths. Please follow the markings and announcements of the front house staff.
Registration in case of contact tracing will take place in the entrance area. All data will be destroyed after 21 days and not passed on.
Ticket return for cancelled events
Tickets for events cancelled between 12.03. and 19.04. can be returned to the place where they were purchased until 31.05.2020. For events cancelled after 20.04., tickets can be returned until 31.08.2020.
For queries and tickets purchased in HELLERAU:
The colleagues in our visitor centre will be pleased to help you.
Mon – Sat/holiday from 11 am – 18 pm
T +49 351 264 62 46
We refund the ticket price for all blue and white tickets printed in HELLERAU by bank transfer. Please send a mail to firstname.lastname@example.org.
To the refund of the tickets at the online shop Reservix
Reservix will contact all online customers. Please refrain from calling Reservix. This only prolongs the processing time. Advance booking offices will be informed about Reservix and the reverse transaction will be released shortly.
Refund of tickets purchased at a ticket agency:
For a refund, please contact the advance booking office where you purchased your ticket.
If you want to support regional artists* directly, we recommend the crowdfunding campaign of #supportyourlocalartists by Wir gestalten Dresden.
Press release of the city of Dresden
Discontinuation of the play operation of the cultural institutions under the sponsorship of the state capital Dresden