Foto: Samira-Hiam-Kabbara

Discontinuation of the program until 19.04. – FAQ

Dear HELLERAU audience,

due to the current corona situation, all events in HELLERAU – European Centre for the Arts will be cancelled without substitution from now until 19.04.2020.

Tickets can be returned to the place where they were purchased until 31.05.2020.

For queries and tickets purchased in HELLERAU:

The visitor centre in HELLERAU will be closed for visitors until 19.04.

We refund the ticket price for all blue and white tickets printed in HELLERAU by bank transfer. Please send a mail to ticket@hellerau.org.

If you have any questions, please contact us by phone or e-mail as follows:
Mon – Fri 11 – 15
ticket@hellerau.org
T +49 351 264 62 46

To the refund of the tickets at the online shop Reservix
Reservix will contact all online customers. Please refrain from calling Reservix. This only prolongs the processing time. Advance booking offices will be informed about Reservix and the reverse transaction will be released shortly.

Refund of tickets purchased at a ticket agency:

Please contact the ticket office where you bought your tickets for a refund.

For events after April 19, there is currently no statement from the state capital Dresden. In case of a continuing cancellation of events, further events in HELLERAU may be affected. In this case you will of course be refunded the ticket costs.

How you can support HELLERAU

We would be pleased if you buy HELLERAU vouchers or HELLERAU Cards valid from 01.09.2020.

If you want to support regional artists directly, we recommend the crowdfunding campaign of #supportyourlocalartists by Wir gestalten Dresden.

More information on effects for the cultural sector and aid

Information about the Coronavirus in all languages.

We will inform you about further developments on this page immediately.
Thank you for your understanding.
Your HELLERAU team