COVID-19-Measures

Dear HELLERAU Audience,

We are delighted to welcome you back to HELLERAU. So that you know what to look out for during your visit to HELLERAU, we have compiled the most important points for you below. The basis for this is the hygiene concept approved by the Health Department of the State Capital Dresden as well as the Corona Ordinance of the Free State of Saxony valid at the time.

3G rule

The 3G rule applies to attendance at our events. This means that you can only attend our events if you have been vaccinated, tested or have recovered.

Please prove your vaccination with your vaccination card or your certificate in the Corona app. As proof of recovery, please show us the original laboratory result or a doctor’s certificate. As proof of testing, a max. 24 hours old Corona test from accredited test centres is required. Children under 7 years of age are exempt from the testing requirement. You can find an overview of the Corona test centres in Dresden here. There is no testing for visitors in HELLERAU.

Registration

Registration is required for all visitors before entering the Festspielhaus. This can be done using the pass4all app or the Corona Warn app. Corresponding QR codes are located in the entrance area. If you do not have an app installed, please register at the service terminal by providing your name, telephone number or email and address as well as the time and place of your visit. This data is only collected in the case of a Corona infection for forwarding to the health department and is deleted after 28 days. Please arrive on time to avoid delays in the start of the event.

Ticket purchase

Due to the prescribed minimum distance, there is only a limited number of seats available. Therefore, we recommend that you purchase tickets in advance online or at the advance booking offices. Ticket reservations for the box office are not possible. However, remaining tickets are available at the box office.

The box office will be open one hour prior to each event. Please follow AHA+L+A rules and avoid grouping.

The visitor centre is open Mon – Sat/holidays 11am – 6pm, Sunday (01/05 – 31/10) 1pm – 6pm.

Advance booking start

Advance ticket sales for our performances currently take place 4 weeks before the respective event.

Registration for ticket purchase

Before your visit to HELLERAU, please perform a Corona self-check and ensure that you are free of Covid-19-typical symptoms.

Wearing a medical or FFP2 mask is compulsory in the corridors and toilets of the Festspielhaus. We also recommend wearing a medical or FFP2 mask during the event. There is currently no obligation to wear a mask.

In the interest of the health of all event visitors, we ask you to wear your mask during the events as well. In addition, please follow the signposted routes, use the disinfection point at the entrance to the Visitor Centre and keep a sufficient distance.

Visiting events in HELLERAU

Admission to the events

Prior to your visit to HELLERAU, please perform a Corona self-check and ensure that you are free of Covid-19-type symptoms. Please bring a valid identity card or other form of identification.

You are required to wear a medical or FFP2 mask throughout the building and also during the event. In addition, please follow the signposted routes, use the disinfection station at the entrance to the Visitor Centre and keep a sufficient distance.

Corona test not required
No Corona test is required for visiting our events.

Admission

Admission to the event rooms is at least 15 minutes prior to the start of the performance, in compliance with Corona’s one-way protection rules. After the end of the event, guests will leave the event space via the signposted exits or under the direction of the front-of-house staff.

For barrier-free access to the auditorium, please contact our Visitor Center in advance or speak to our front-of-house staff before admission begins.

Placement

In order to enable as many people as possible to visit HELLERAU, we allocate seats in the event rooms exclusively as single seats in a chequerboard pattern. There is a space of three seats between two seats. For this reason, it is not possible for several people from one household to sit together. We ask for your understanding.

Checkroom

To avoid crowding in the aisles, we ask you to leave your jackets and bags in the car if possible. We will only open the West Cloakroom (in the foyer on the left) to avoid queuing in the box office area.

Restrooms

The use of the sanitary area is limited to a maximum of four people at a time, in order to be able to guarantee the minimum distance of 1.5 m there as well. The toilets are thoroughly cleaned and disinfected at regular intervals.

Break

During the break, it is possible to stay in the Festspielhaus and visit the exhibitions/installations in compliance with the AHA rules. We recommend that you spend the break in the fresh air.

For re-admission, please show your tickets again to the admission staff.

Drinks and snacks

On performance days, visitors:inside can purchase drinks and snacks from the restaurant bar via a designated entrance on the east side of the Festspielhaus and consume them on the outdoor terrace.

Ventilation

The air conditioning system in the Great Hall provides regular air exchange for up to 400 people.

Testing and monitoring concept for individual artistic productions

For some events, it is possible that artists:inside fall short of the minimum distances. In such a case, a continuous testing and monitoring concept is based on regular PCR tests of all persons who fall below the minimum distances.

Support options

We are happy if you buy HELLERAU vouchers or HELLERAU Cards. T-shirts and cotton bags from sustainable production can be purchased in the HELLERAU Fan Shop.