Hygiene measures

Dear HELLERAU audience,

the health of our guests, artists* and employees* is our top priority. To this end, we have developed a comprehensive hygiene concept that meets the requirements of the Corona Pandemic and has been approved by the public health department of the state capital Dresden.

So that you know what you should pay attention to during your HELLERAU visit, we have explained the most important points for you in the following

The visitor centre in HELLERAU is currently open for visitors* from Mon – Sat/holidays from 11 – 18 o’clock, Sunday (01.05. – 31.10.) 13 – 18 o’clock.

Please follow the signposted paths here, use the disinfection station at the entrance to the visitor centre, wear a mouth and nose guard and keep a sufficient distance.

The box office is open two hours before the event. Please pay attention to all the signposted measures and avoid large group formations.

Tickets

Due to the observance of the minimum distance, there is only a limited number of seats. We therefore recommend that you buy your tickets in advance online, at the Visitor Center or at the advance booking officesTicket reservations for the box office are not possible. However, remaining tickets are available at the box office.

ATTENTION! If you buy two or more tickets in one order, we assume that you come from one or maximum two households and are allowed to sit next to each other. We trust that you will handle the Corona guidelines responsibly. If this is not the case, we ask you to make as many individual bookings as necessary.

Registration

Without exception, our tickets are sold in personalized form with the name and contact details of the ticket purchaser. In addition, the address, telephone number and e-mail address must be provided for official contact purposes. The purchaser must ensure that he/she is able to provide the names and contact details of the persons using the tickets to visit the event in order to enable the authorities to contact him/her.

The collection of customer data of free formats is carried out in the entrance area of the respective room.

The contact data will only be passed on to the authorities for the purpose of establishing contact if requested by the authorities with reference to the Corona pandemic, or destroyed after 21 days.

Advance booking start

Advance sales for our performances are made on the first working day of each month for the following month.

Your visit to HELLERAU

Before visiting an event, please make sure you do a self-check: watch out for symptoms such as fever, loss of smell, sore throat and cough. Please stay at home if these symptoms occur.

When entering the building, disinfect your hands at the disinfection stations at the entrances and exits, observe the sneezing and coughing labels and the distance markings and (new regulation from 24.10.) wear your mouth and nose protection both in the corridors and on your seat, i.e. throughout the Festspielhaus.

Checkroom

To avoid crowds in the foyer, please leave your jackets and bags in the car if possible.

Toilets

The use of the sanitary area is limited to a maximum of four persons at the same time, in order to be able to guarantee the minimum distance of 1.5 m there as well. The toilets are thoroughly cleaned and disinfected at regular intervals.

Entrance to the Great Hall is on the one-way street principle via two separate doors via the south gallery (1st floor). At the end of the event, guests leave the hall through the main foyer. There is no obligation to wear masks when sitting in the hall or in the garden, but there is a mask obligation when entering and leaving the hall and when staying in the building.

For barrier-free access to the hall, please contact our Visitor Center in advance or speak to our staff at the front of the building before admission begins.

In the Great Hall, you will be placed in the hall by the staff at the front of the building in accordance with the rules of hygiene.

In case of an event cancellation, you will be informed immediately by us or our ticket provider Reservix by e-mail. You will then find further information on our website.

The adapted AGB’s of HELLERAU – European Center of Arts from 01.09.2020 apply.

Support possibilities

We would be pleased if you buy HELLERAU vouchers or HELLERAU Cards. Also new: The HELLERAU fan shop.