Cessation of play operation from 20.12.2020
Dear HELLERAU audience,
Due to the decisions of the Federal Chancellor and the Prime Ministers of the Federal States, all events will be cancelled until 20.12.2020. We will keep you informed about updates to this information here.
Tickets for the November events can be returned from 09.11.2020 to 31.01.2021 where they were purchased.
Information on online formats and date changes can be found in our programme.
Tickets purchased in HELLERAU
Via the visitor centre HELLERAU we refund the ticket price for all blue and white tickets purchased in HELLERAU by bank transfer.
Wed – Sat 12 – 18 hrs
T 0351 264 62 46
For ticket refunds at the online shop Reservix
Reservix contacts all online customers. Please do not call Reservix. This only prolongs the processing time. Advance booking offices will be informed about Reservix and the reverse transaction will be released shortly.
Refund of tickets purchased from a ticket agency
Please contact the ticket office where you bought your tickets for a refund.
Due to the current COVID-19 regulations, regular guided tours cannot take place until 30.11.2020.
How you can support HELLERAU
We would be pleased if you buy HELLERAU vouchers or HELLERAU Cards valid from 2021.
We will inform you immediately about further developments on this page.
Thank you for your understanding.
Your HELLERAU Team