FAQ

Where can I buy tickets? 
All possibilities to buy tickets for HELLERAU can be found here. 

What are the payment methods? 
Card payment (Girocard, Maestro, VISA or Mastercard) is possible in the Visitor Centre and at the box office, as well as payment by invoice up to ten days before the performance date. Further payment options are offered in the online shop.

I did not receive a booking confirmation when I bought my ticket online, what should I do? 
Please check whether or not our confirmation mail might have landed in your spam folder. If it is not there, please contact our ticket hotline T +49 351 264 62 46 or ticket@hellerau.org. 

How do I get an invoice for my purchased tickets? 
Should you require an invoice, we will be happy to issue it on request. Please let us know before you purchase. 

How long does it take to send my tickets? 
In the case of a purchase by invoicing, the tickets will be shipped after payment has been made for a fee of two euros. If you wish, we can deposit the paid tickets at the box office. 

Can I also reserve tickets? 
We are always pleased if you decide to buy a ticket. If you purchase by invoice, the tickets will be provisionally held for you for three weeks. In some exceptional cases, it is also possible to obtain them at the box office.

Can purchased tickets be returned? 
Sold tickets will not be taken back by HELLERAU, except in the case of a change or cancellation of the performance. If possible, however, we will try to exchange the tickets accordingly. 

What discounts are available?
Reduced prices apply to children up to the age of 14, school children, students, trainees, volunteers (Federal Voluntary Service / Voluntary Social Year / Voluntary Military Service), holders of social passes from German municipalities / the Dresden Pass, holders of the Dresden Volunteer Pass and severely disabled people with a disability of 80 per cent or more (GdB). An accompanying person of a severely disabled person receives free admission upon proof of the need for an accompanying person (registered ‘B’). Holders of the Dresden Pass receive free admission to selected events from 30 minutes before the start of the performance. Regardless of this, by using our HELLERAU Card you have the opportunity to experience our programme at a reduced price. You can find more information in our Terms & Conditions under ‘Eintritts Preise’

Are there group prices? 
Group tickets are valid for groups of 12 people or more. A group ticket is available for €24, €20, €17 or €13, depending on the price level. The reduced group ticket is valid for those entitled to a discount and costs €12, €9 or €6, depending on the price level.

How does the box office open? 
The box office usually opens one hour before the event and is located in the Festspielhaus. 

Are vouchers also available?
Vouchers for 10, 20, 30 or 40 € can be purchased at the Visitor Centre, at all Reservix advance booking offices and in our web shop. Click here to go to the webshop. 

How long are the vouchers valid for? 
Our vouchers are valid for at least three years. The residual value is saved each time and can be charged for the next purchase. A payment of the residual value is not possible. They can be redeemed for HELLERAU events until 31 December of the third calendar year from the date of issue.

How do I get to the Festspielhaus HELLERAU? 
All information on how to get there can be found here. 

Is the ticket also valid as a public transport ticket? 
Our tickets are valid from 4 hours before the start of the event until 4 a.m. on the following day on all local transport within the VVO network (except special transport). You can find ticket information on local public transport here. 
*Not valid for workshops, external events & guided tours. Also valid for Dresden Frankfurt Dance Company events. 

Where can I park my bicycle? 
Bicycle stands are located on the east side of the Festspielhaus (next to the main entrance on the right) and in front of the visitor centre. 

Where can I park my car? 
You can park your car directly in front of the Festspielhaus on our premises. 

Does the parking cost anything? 
Parking is free of charge

How do I orientate myself in the Festspielhaus HELLERAU? 
The Festspielhaus is divided into East and West. On the east side (on the right hand side when entering the house) you will find the box office, cloakroom and toilet, the Lago-Bar and the side stage east on the ground floor. Also the Dalcroze Hall, as well as the East Corner Salon and East Studio on the first floor. On the west side you will find toilets, a disabled toilet and a second cloakroom at ground level. On the west side there are the Nancy Spero Hall on the ground floor, the Music Room, the Corner Salon West and the Studio West on the upper floor. The Great Hall is located in the middle and extends over two floors. The south gallery is on the 1st floor, access is via both staircases. 

Where can I find more information about the event?
Information about the event, including a short text about the piece and the performers, is displayed on the monitors in the main foyer. The QR code placed on the screen will take you to the event on the website. For only a few event you will receive evening slips at the box office with further information on the artists, companies and other events. As a rule, after every first event there will be an audience discussion with the artists. This will be indicated in the program. For selected events, we also offer additional reading for viewing and sale.

HELLERAU is working on reducing barriers and thus creating further access for many people. Identifying barriers, naming them and removing them where possible is a long-term process. Please send your questions and suggestions by e-mail to barrierefrei@hellerau.org.

Here you will find information about our offers for a visit to HELLERAU that is as barrier-free as possible.

Where’s the entrance? 
As a rule, the entrance is directly in front of the respective event room. In some cases admission to the Great Hall is organised via the Dalcroze Hall. If you have any questions, please contact the Visitor Service. 

When does admission begin? 
Admission begins around 15 minutes before the performance. Depending on the staging, this is shortened for some performances. 

Do I come in with a mobile phone ticket? 
Of course. Please make sure that the barcode or QR code of your ticket is clearly visible. 

I forgot to print my print-at-home ticket. 
Please contact the box office prior to admission. Your print-at-home ticket can be printed there. 

Where can I leave my wardrobe? 
Cloakrooms are located on the east and west sides of the building and are free of charge. We ask you to return large bags and backpacks and bulky items for fire protection reasons. These may not be taken into the spectator area. 

May I take my drink with me into the auditorium? 
Drinks may not be taken into the auditorium unless the artistic format allows it. This regulation serves to protect against the risk of injury. 

Are the seats numbered? 
In order to ensure equal rights and freedom of choice in the choice of seats, there is free seating in the Festspielhaus. In the event halls there are spectator stands which provide a good view of the stage. 

I am too late, can I still go to the performance? 
We try to allow a later admission. However, there are performances where this is not possible due to the staging. We ask for your understanding and timely appearance. In case you are unable to attend the performance in time due to traffic problems, please call the box office at +49 351 264 62 44.

Can I bring children? 
You are welcome to bring your children, but please note the age rating of our productions. We also organise programmes for children and/or young people.

Are guided tours of the Festspielhaus offered?
Every Friday at 12.30 p.m. We also offer other guided tours on request. You can find more information here. 

Does the Festspielhaus offer project days for schools? 
The Festspielhaus offers project days for schools. For more information, click here. 

History of the Festspielhaus HELLERAU 
Information on the history of the house can be found here.

I lost something at the Festspielhaus, what can I do?
If you miss something, you can contact our Visitor Centre at +49 351 264 62 46 or ticket@hellerau.org Lost and found items are kept there in the west side building. These are regularly handed over to the municipal lost property office. If you notice the loss on site, our front building staff will be happy to assist you.

Is it allowed to photograph or film at events for private use? 
Sound and/or video recordings of events by visitors are strictly prohibited for copyright reasons. More information can be found in our General Terms and Conditions. 

Can I pay at the book counter with a card? 
Yes, it is possible to pay with card at the book counter

Is there a defibrillator in the Festspielhaus? 
The defibrillator is located in the cloakroom on the east side. 

Can I contact employees directly? 
If you know which department is responsible for your request, you will find the appropriate contact person here with contact details. Otherwise, please contact the head office at + 49 351 264620. 

Who can I contact if I have a suggestion? 
If you have any suggestions or complaints, please contact the Communications Department.
Isabelle Zschömitzsch, Head of Ticketing Visitor Centre, will be happy to receive your suggestions: zschoemitzsch@hellerau.org