I would like to buy a new HELLERAU card. What do I have to do?
The first step is, of course, to decide on a model. Our colleagues at the Visitor Centre will be happy to advise you. The following documents must then be completed, signed and submitted to us.
Once your application has been processed, you will receive written feedback on how to pay, when your HELLERAU Card will be activated and how to obtain your personal HELLERAU Card in cheque size format.

Can I buy a HELLERAU Card at the box office?
No, you cannot buy a HELLERAU Card at the box office. The sale and activation of an HELLERAU Card requires several time-consuming steps, which would unfortunately only delay the actual box office sale for the respective event. However, you are welcome to hand in your completed order forms and SEPA direct debit mandates to the box office staff. The applications will then be processed in the Visitor Centre over the next few working days.

Can I give a HELLERAU Card as a gift?
Unfortunately not. Personal data is required for the HELLERAU Card, which we can only process with personal consent and signature. However, you can give a HELLERAU voucher as a gift, which the recipient can use to buy a HELLERAU Card.

I already have an HELLERAU Card, but my account and/or address details have changed. What do I have to do?
To change personal data, please fill in the change form, sign it and send it by post to the Visitor Centre, send it by email to ticket@hellerau.org or hand it in in person at the Visitor Centre or at the box office.